I recently ordered some 'Rumble' boots from Hotter.
When they arrived they actually looked exactly as the picture and appeared sturdily-made. However when I tried them they were too narrow.
I am wondering if these particular boots were not made in Uk at all? They were both too narrow and still too long for my feet :-(
I have some Hotter boots which I have bought previously and they are fine. I can normally get shoes off the shelf in high-street shops, don't have to get wide-fitting.
However I am very impressed with Hotter's returns policy. I sent them back and was reimbursed speedily, as you would expect from a reputable UK company. Well done Hotter Thank you so much for reaching out to us. We are sorry to hear the Rumble boots were unsuitable. If you would like guidance on finding the best fit and style, just let us know. In the meantime, your comments will be shared with the relevant departments.
Kind regards,
Hotter Customer Services.