I have purchased over the last few years this style of shoe - Quake. Unfortunately the last pair I ordered seemed to have changed shape, though same style. They were long and narrow and elongated, not nicely rounded like they did before, they looked like submarines! With size 9 feet I regarded these shoes from Hotter as my saviours as didn’t make my feet look so large because of the nice ‘roundy’ shape. So I have had to return them. I may order again in the hope that the shape has gone back to what they were like before. I really hope so, as these are the best summer shoes I have had and will be lost if cannot replace ones I already have. Please look into this!!!!
Sorry to have to say that the assistant in the Bromley shop was rather unfriendly when I returned the shoes, certainly needs a customer care course. Hi Shelagh, thank you for taking time to leave a review and offering us your feedback. We are sorry to hear the Quake II were not to your complete satisfaction. We are also disappointed to hear the service received in the Bromley store was not to the standard we would expect from a member of staff. Please be assured your comments will be passed on to the relevant departments. If you have any further queries, please do not hesitate to contact us. Kind regards Lilian.